Address, phone number and email address

PROFILE

A committed team player that works well with people at all levels of an organization.  Strong analytical and problem solving skills, which expedites effective problem resolution.  Highly motivated individual who is goal and results orientated.  A strong communicator with established leadership skills.

EDUCATION

Master of Business Administration,

Name of University, location, date graduated.

Bachelor of Arts, Economics

Name of University, location, date graduated

WORK EXPERIENCE  

Title of position                                                                                                  Sept 00-present

 Name of Company                                                                                         

• Currently engaged in the first phase of implementing a Client Relationship Management (CRM) strategy with a large Canadian financial institution.
• A member of an international team that established the loan framework and lending procedures for the launch of an Australian Internet bank.  Assignment entailed incorporating CRM components and best practices, interviewing key client stakeholders and credit policy experts and detailing the business processes in a specific format using a software tool that facilitated implementation by programmers.   
• Defined the governance framework and roles and responsibilities for the management of a large organization’s eBusiness activities. The development of this Project Management Office required interviewing key eBusiness stakeholders, defining optimal project management tools and planning structure implementation.
• Co-developed training curriculum for sales leaders and branch personnel for the effective integration of a financial sales software package across their branch network.  Components of the deliverable included change management and coaching techniques as well as product functionality.
• Participated in the establishment of an Internet merchant acquiring policy and strategy for a financial institution’s International operations.  Engagement involved field research, interviewing subject matter experts, examining international regulatory and legal policy and developing an operational framework.
• Worked collaboratively with Senior Management on business development engagements in a number of areas such as supply chain management and strategic alliance/partnership opportunities.

Consultant                                                                                    Feb 99-Aug 00

 Name of Company

• A member of a consulting team that was part of a CRM engagement with a large financial institution.
• Worked with the client to analyze and reengineer business processes in their sales delivery channel.
• Researched and presented issues related to a prospective joint ventures.
• Established a client stakeholder data repository.
• Participated in a short engagement that reviewed the collections operations of the client.

-Work Experience Continued -

Business Strategy Analyst                                                                                    Sep. 96–Dec. 98

Name of Company. 

• Reprocessed key services, which involved detailed work with management, process engineers and other organizational units, as well as viability testing before piloting these new processes.
• Conducted long-term analysis to measure the customer retention rate thereby validating the success of the national branch closure program.
• Conducted internal expense analysis of key business units.
• Performed competitive analysis of Company.

Marketing Analyst                                                                                               Jan. 96-Apr. 96

Name of Company.

• A member of the Enterprise Mobility Marketing team that promoted the latest products in wireless Technology.
• Worked on the initiation of North American pricing and programs for the wireless portfolio.
• Researched and summarized vertical market sizing and customer buying behavior.
• Analyzed existing wireless customers through the creation of a North American database.  This work also facilitated the other core function of realizing opportunity analysis in various market segments.
• Worked in new channel development and assisted in the creation of marketing packages.

Project Manager                                                                                                                1990-Aug. 95

Name of Company 

• Managed small to mid-sized projects.  Position grew from originally working within the construction crews to estimating small residential projects.  Later, role included managing both residential and commercial projects.
• Promoted the company through literature and cold calls to prospective commercial clients.
• Monitored project crews, worked with the client and negotiated with suppliers.

SKILLS & PROGRAMS

Computer skills: Microsoft Office Suite, FileMaker Pro, Visio, SPSS, and Rational Rose.

Studied international trade and French as an international student:

Western exchange program to Paris France, summer 1992.

ACTIVITIES & INTERESTS

• Olympic Medallist 2000.
• Commercial Development & Marketing Association Award, 1999.
• Head Coordinator of University’s MBA orientation, 1998.
• Product demonstration award winner, Lanier sales school, 1996.

Traveled through Europe and Mexico and enjoy weight training, running, sailing and